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Blame it on non-attractive remuneration structures, the country's outsourcing industry is plagued by highest level of attrition at 23.5 per cent, which is about 7.8 percentage points higher than other industries. "The overall compensation structure design is not competitive when compared to general market practices. This means that BPO employees do not receive as much cash-in-hand as their peers in other industries More on Why BPOs in India fail to retain good people